Lead a technical customer care team and own service levels at an international technology company.

An international technology company in Overijssel is hiring a Customer Care Manager on a full-time, fixed-term contract of 40 hours a week. You lead the team that keeps customers running and you own the service levels. What you will do: - Lead and develop the customer care team - Own service delivery and SLA performance, and monitor and report on KPIs - Hold regular service reviews and handle incidents and escalations - Drive root cause analysis and process improvements - Manage agreements with Sales and Product Management, plan capacity and coach your people - Take part in the duty manager rotation What you bring: - A bachelor or master degree, or equivalent experience - Several years in customer care, service or operations management - Experience leading technical support teams, with solid SLA and KPI management and IT service management knowledge - Fluent English and willingness to travel internationally - A certificate of conduct before you start - A plus: Itil, and knowledge of telecom or cybersecurity What you get: - 31 vacation days - A pension plan, healthcare compensation and training - Up to two home-working days a week - An international environment with room to grow

Location	Overijssel, Netherlands
Job type	Contract
Industry	IT
Posted	6h ago